At Manchester Occupational Therapy Services, we are committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes.  By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to caroline@manchester-occupational-therapy-services.co.uk or in writing to Manchester Occupational Therapy Services, 34 Station Road, Urmston, Manchester, M41 9JQ.  Alternatively, you can telephone us on 0161 749 7727.

Who are we?

We are a private occupational therapy company who provide occupational therapy assessment and treatment services for children and adults. We are based at 34 Station Road, Urmston, Manchester, M41 9JQ.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about our services.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.

How is your information used?

We may use your information to:

  • process an enquiry that you have submitted;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you. These may include information about new products or services or any upcoming events,;
  • process a job application.

We review our retention periods for personal information on a regular basis.  We are legally required to hold some types of information to fulfil our statutory obligations (for example clinical notes, DBS information). We will hold your personal information on our systems for 7 years or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf:  We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.  Please be reassured that we will not release your information to third parties beyond the Manchester Occupational Therapy Services network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work in association with:  We work closely with various third-party product providers to bring you a range of quality and reliable products and services designed to meet the needs of the clients we work in conjunction with.

When you enquire about or purchase one or more of these products, the relevant third-party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them.  In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy.  These third-party product providers will share your information with us that we will use in accordance with this Privacy Policy.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers.  However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Giving us your consent for Marketing purposes

You have a choice about whether or not you wish to receive information from us.  By submitting an enquiry through the contact form we will respond to this either via email or phone, at your request.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent.  You can change your marketing preferences at any time by contacting us by email caroline@manchester-occupational-therapy-services.co.uk or telephone on 0161 749 7727.

You can choose to stop receiving marketing information from us by notifying us via email. We will then remove your details from our database.

How to Access or Correct Your Information

Manchester Occupational Therapy Services is committed to providing reasonable and practical access to allow visitors to identify inaccuracies in their personal information and may also request to have information removed.  Visitors may submit enquires about the accuracy of personally identifiable information they have previously submitted and requests to have it removed through our website at www.manchester-occupational-therapy-services.co.uk or via email at caroline@manchester-occupational-therapy-services.co.uk.  Where practical, Manchester Occupational Therapy Services will, upon request, modify or delete personally identifying information.

The security precautions we have in place to protect the loss, misuse or alteration of your information

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.

When you give us personal information, we take steps to ensure that it’s treated securely.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure.  As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.  Once we receive your information, we make our best effort to ensure its security on our systems.  Where we have given (or where you have chosen) a password that enables you to access reports containing personal data, you are responsible for keeping this password confidential.  We ask you not to share your password with anyone.

Use of ‘cookies’

Like many other websites, the Manchester Occupational Therapy Services website uses cookies.  ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit.  The only cookies that we use collect statistical data about your browsing actions and patterns and do not identify you as an individual.  For example, we use cookies to store your country preference.  This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences.  For more information on how to switch off cookies on your computer details are available on our website.  Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Currently our website is not linked to any other sites and we do not have links with other companies so your information cannot be shared.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”).  By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU.  These countries may not have similar data protection laws to the UK.  By submitting your personal data, you’re agreeing to this transfer, storing or processing.  If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018.